Our Review of: Web

Overview:

Web.com was rated a top web hosting provider on our list, because of their terrific prices, superior technical support and great reliability. Headquartered in Jacksonville, FL, Web.com is a global provider of online marketing solutions and internet services for small businesses. Web.com also has offices in Argentina, Canada and the United Kingdom, in total hiring over 500 employees.

Serving over 3 million customers since 1999, Web.com has the experience and know-how to manage a competent web hosting company.

Pros:

• Some of the lowest prices out there.
• Many, many scripts available for free.
• Great Internet backbone connections.

Cons:

• Too many addons available can increase monthly prices.

Features & Specials:

Web.com offers 3 starter hosting plans, practically guaranteed to suit almost any web site's needs. Both plans offer ample storage, unmetered bandwidth allowances and a miriad of features on each account. Their premium hosting plan offers the ability to host up to 10 websites on each account, free SSL Certificate and up to 40GB of storage.

As mentioned earlier, even though their hosting plans are low priced, doesn't mean they went light on features. Some notable's they offer on each account are, unlimited e-mail accounts, unlimited MySQL databases, unlimited sub-domains, cPanel control panel, site stats and more. More technically inclined users will appreciate Web.com's abundant script library, PHP support, website builder, Dreamweaver support, e-commerce shopping cart software, ftp access and more.

Reliability & Speed:

Web.com utilizes 2 excellent datacenters, located in Chicago, Illinois and boasts a 99.9% uptime guarantee. They can offer this unique guarantee, due in part to their unique load balancing technology, which helps ensure that even if your server goes down, your site will automatically be routed to a live server, to minimize any downtime.

A little unknown fact, their datacenters are connected to the same backbone as the majority of businesses in the downtown Chicago area, which goes to show you're going to have reliable connections! The fact that the connections are also Dual OC-48, also contribute to fast web site page load times.

Support:

Web.com has all the resources available to offer top notch tech support. They offer free 24/7 toll-free phone support and e-mail support, with very short wait times for each, generally under 20 minutes for e-mail support. Chat support wait times are very short, with phone support being just a couple minutes, as tested. Their tech support agents are also quick at getting issues resolved quickly and efficiently, with as little delay as possible.

Web.com has complete US based tech support, located in Drums, Pennsylvania, that has won multiple awards for their focus on fast, friendly customer service and tech support.

They also offer online support tutorials and a unique online message forum community, for members to assist others and express any concerns on any arising hosting issues. All this gives them top marks in our customer/technical support ratings system.

Average Support Wait Times:

Chat Wait Time 9 seconds

Phone Wait Time 2 minutes

Control Panel:

Web.com uses an intuitive, user-friendly control panel for its web hosting services. The control panel provides a centralized dashboard for monitoring website performance and analytics. The control panel is based on the ever popular cPanel, the most widely used and namely easy-to-operate control panel software in the industry.

The Web.com hosting control panel provides a centralized dashboard for monitoring website performance and analytics. You can track website traffic, view server statistics, and gain insights into visitor behavior, empowering you to make data-driven decisions to improve your online presence. User-friendly interfaces make it easy for anyone to navigate through hosting settings, manage domains, set up email accounts, and perform other administrative tasks. This intuitive approach saves time and reduces the need for technical expertise.

What sets them apart?

Summary:

We think you will agree, that Web.com is a flat out great host, albeit with not quite as many free features included as some other hosting providers in the same price range. They still offer a number of outstanding features for the price and more can be added easily. For those looking to save as much money as possible, Web.com can be a great starter host for a business owners looking to save, but yet have a dependable web hosting presence.

Also, the fact that we rated their tech support very highly goes to show that they're also looking out for their customers, which is apparent with their very adequate support venues and short wait times. That said, be a believer yourself by checking them out today...

Web Ratings ChartScore: 8.9%